Frequently Asked Questions
Everything you need to know about our fresh artisan treats.
How do you ensure the freshness of my order during shipping?
All our baked goods are made to order and shipped within hours of leaving the oven. We use specialized insulated packaging and expedited shipping to ensure your treats arrive soft, fresh, and delicious.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated selection of vegan and gluten-friendly products. You can filter our shop by dietary preference to find the perfect treat for your needs.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar. This is perfect for birthdays, anniversaries, and special events.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
How should I store my bakery items once they arrive?
For the best experience, we recommend consuming our products within 2 days of arrival. If you wish to save them for later, most items can be frozen in airtight containers for up to 3 months.
Do you provide wholesale pricing for large events?
Yes, we offer bulk discounts for corporate events, weddings, and large parties. Please reach out to our catering team via the contact form for a custom quote.