Returns & Exchanges

At Padoca Bakery, we take pride in our fresh-baked goods and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or store credit for any items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product issue within 24 hours of receiving your delivery.

• 2.
  Contact Our Team

  Email our customer support at [email protected] with your order number and the attached photos of your items.

• 3.
  Review Process

  Our bakery team will review your request within 48 hours to determine if a replacement or credit is applicable based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will immediately process a replacement shipment or issue a digital gift card for the value of the affected items.